Refund and Cancellation Policy

Our Guarantee

Simple and straightforward: if you are not satisfied with your security audit report for any reason, we will refund your money in full — no questions asked.

We are confident in the quality of the work our engineers deliver. But if the report does not meet your expectations, we do not want to keep your money. Just email us and we will process your refund.

How to Request a Refund

Email us at hello@qilinlab.com with your order details and we will process your full refund within 1 business day. Refunds typically appear in your account within 5–10 business days depending on your bank or card issuer.

Scope

The guarantee above applies to the Website Security Audit ($97) sold at qilinlab.com/2026-audit. For custom enterprise engagements, refund terms are covered in the applicable Statement of Work or Master Services Agreement.

Live Webinars

Fees for paid live webinars run by Qilin Lab, including the ₹99 Learn AI for your business webinar, are non-refundable. This applies whether or not you attend. The audit guarantee above does not apply to webinars.

The one exception: if Qilin Lab cancels a webinar, we refund the fee in full to everyone who paid.

Cancellation Policy

A webinar registration cannot be cancelled by the registrant once the fee is paid, and the fee is not refunded. If Qilin Lab cancels a webinar, every registrant is refunded in full.

This section applies to paid live webinars only.

Contact

Questions? Reach us at hello@qilinlab.com or visit our contact page.

Qilin Software Lab Private Limited
Floor 1, #23, Symphony Managed Office Space, Hennur Main Road, Bengaluru – 560043, Karnataka, India