Terms of Service

Last updated: 2026-04-17

Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Qilin Software Lab Private Limited (trading as “Qilin Lab”), a technology services company incorporated in India, governing your access to and use of qilinlab.com and any related services (collectively, the “Services”). By accessing the Services you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use the Services.

Services

Qilin Lab provides technology services including software engineering, DevOps consulting, cloud security advisory, and FinOps assessments. The scope, deliverables, fees, and timelines for any specific engagement will be documented in a separate statement of work, master services agreement, or order form executed between you and Qilin Lab, which will take precedence over these Terms in the event of conflict.

Intellectual Property

The website, its design, text, graphics, logos, and all underlying software are owned by or licensed to Qilin Lab and are protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use the Qilin Lab name, logo, or trademarks without prior written permission.

Background IP and reusable assets. Qilin Lab enters every engagement with a pre-existing library of methodologies, frameworks, architectures, tools, templates, code libraries, utilities, and know-how (collectively, “Background IP”). Background IP, and any improvements, enhancements, or derivatives of Background IP made during an engagement, remain the sole and exclusive property of Qilin Lab. Generic skills, experience, ideas, and know-how that our personnel acquire or retain in the ordinary course of performing services are likewise retained by Qilin Lab and may be reused on future engagements.

Custom deliverables. Subject to the terms of the applicable statement of work and receipt of full payment of all fees due, Qilin Lab assigns to the client the intellectual property rights in bespoke deliverables specifically commissioned and paid for by the client (“Custom Deliverables”), excluding any embedded Background IP. To the extent Custom Deliverables incorporate Background IP, Qilin Lab grants the client a non-exclusive, worldwide, royalty-free, perpetual licence to use that Background IP solely as incorporated in the Custom Deliverables and for the client’s internal business purposes.

Pre-payment ownership. Until all fees due under an engagement have been paid in full, all work product created by Qilin Lab remains the property of Qilin Lab and is licensed to the client only for internal evaluation purposes. An executed statement of work or master services agreement may modify these defaults, and in the event of conflict the terms of that signed agreement will prevail.

Acceptable Use

You agree not to use the Services in any way that violates applicable law, infringes the rights of others, or interferes with the normal operation of the Services. You must not attempt to gain unauthorised access to any portion of the Services, transmit malicious code, scrape content in bulk, or use automated means to harvest data. We reserve the right to suspend or terminate access for any user who breaches these restrictions.

User Content

If you submit information, feedback, or other content to us through the website (for example via a contact form), you grant Qilin Lab a non-exclusive, worldwide, royalty-free licence to use that content solely for the purposes of responding to your enquiry, internal business operations, aggregated and anonymised analytics, and improving our Services. We will not publish, disclose, or commercially exploit your submissions without your prior consent, except where required by law. You represent that you have the right to share the content and that it does not infringe the rights of any third party.

Third-Party Links

The Services may contain links to third-party websites or resources that are not owned or controlled by Qilin Lab. We provide these links for convenience only and are not responsible for the content, privacy practices, or terms of any third-party site. You access such sites at your own risk.

Disclaimers

The Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. Qilin Lab does not warrant that the Services will be error-free or that any defects will be corrected. Any contractual warranties applicable to paid engagements are set out in the relevant master services agreement or statement of work.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Qilin Lab, its directors, employees, affiliates, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, arising out of or in connection with your use of the Services, whether based on contract, tort, strict liability, or any other legal theory. Our aggregate liability in respect of the website shall not exceed one hundred United States dollars (USD 100) or the equivalent in local currency.

Indemnification

You agree to indemnify, defend, and hold harmless Qilin Lab and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your breach of these Terms, misuse of the Services, or violation of any law or the rights of a third party.

Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, to us, or to third parties. Sections of these Terms that by their nature should survive termination will continue to apply after termination.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict-of-laws principles.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Mumbai Centre for International Arbitration (MCIA) in accordance with the MCIA Rules in force at the time. The seat of arbitration shall be Bangalore, India; the language of the arbitration shall be English; and the tribunal shall consist of a sole arbitrator. The arbitral award shall be final and binding on the parties. Nothing in this clause prevents either party from seeking interim or injunctive relief from the courts of Bangalore, Karnataka, India, which shall otherwise have exclusive jurisdiction, subject to any mandatory forum provisions applicable in your jurisdiction.

Assignment

You may not assign, delegate, or otherwise transfer your rights or obligations under these Terms, in whole or in part, without our prior written consent. Any purported assignment in breach of this clause is void. Qilin Lab may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets. These Terms bind and benefit the parties and their permitted successors and assigns.

Changes to these Terms

We may revise these Terms from time to time. The most current version will always be posted on this page with the “Last updated” date. For material changes that adversely affect your rights, we will provide at least thirty (30) days’ prior notice via a banner on the website or, where we hold your email address for this purpose, by direct notice. Non-material changes take effect upon posting. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. If you do not agree to a change, you must discontinue use of the Services before it takes effect.

Company Details

Grievance Officer: Aditya Agarwal · grievance@qilinlab.com

Contact

If you have questions about these Terms, please contact us at hello@qilinlab.com.

This document is provided as a good-faith summary and is not legal advice. Consult your legal counsel before relying on it.